Returns Information

At Polo-Shirts.co.uk, we offer a no quibble 14 day returns policy.
You can return any unused item (excluding underwear) to us within 14 days for a full refund of the cost of the item.

Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size, send it back to us for a refund. You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged, in original condition and in the original packaging.

In addition, if you receive items which are faulty or misdescribed we will refund you in full, including your original delivery charge and return postage (or we will pay for a collection from you). However, if a product is simply unwanted we are not able to refund you for the cost of returning unwanted items to us.

To process your return, you must use our online returns system.

Simply log into your account and click the "return" link next to the order you wish to return. Then follow the simple instructions, print out your returns form and return it with your goods. Your refund will then be processed. Google Checkout users are sent a special link to the returns form when purchasing to allow them to use it without creating an account here. Google Checkout users can also return items using our special Google Checkout Returns System.

When sending a return, please include your printed returns form and we recommend that you send the parcel via a signed for service. We are not responsible for returns that do not reach us, we therefore recommend getting return proof of postage to help you track any items that may go missing. Any additional shipping costs relating to a return or exchange are your sole responsibility.

Returns not processed by our returns system and not accompanied by a correct returns form will be subject to an admin fee of £2.50.