Polo Shirts Home » Deliveries and Returns
» Delivery costs and conditions
» Delivery status
» What happens if I am not in to receive the order?
» What happens if I want to cancel an order?
» Goods returns
» Delivery Locations
Delivery is £5.00 (excluding VAT). The dispatch time will be stated on the product and is usually either 1-2, 2-4 or 3-5 working days.
If you have not received your order within 7 days, please contact customer services. We will check on your order and reply to you as soon as possible
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We will notify you by e-mail when your order is dispatched.
Unfortunately however, we cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems.
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
You can check the delivery status by logging into your account on the website click here to check delivery status
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally three attempts will be made to delivery the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to re-order if you still want the goods.
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order. If we are unable to cancel the order you will need to return the goods to us.
Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size, send it back to us for a refund. You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged and in the original packaging.
Although we are primarily a business to business site, we voluntarily choose to adhere to the Distance Selling Regulations Act of 2000. Our 14 day returns policy exceeds the minimum 7 working days specified by law. In addition, if you receive items which are faulty or misdescribed we will refund you in full, including your original delivery charge and return postage (or we will pay for a collection from you). However, if a product is simply unwanted we are not obliged under the Distance Selling Regulations Act to refund your original delivery service charge and we will refund you for the cost of the items only. This is in line with the majority of online B2C stores. Although some online B2C stores may choose to refund your original postage, in order to keep our prices so low we are unable to do this. We will also not refund you for the cost of returning unwanted items to us.
To process your return, you must use our online returns system.
Simply log into your account and click the "return" link next to the order you wish to return. Then follow the simple instructions, print out your returns form and return it with your goods. Your refund will then be processed. Google Checkout users are sent a special link to the returns form when purchasing to allow them to use it without creating an account here.Returns not processed by our returns system and not accompanied by a correct returns form will be subject to an admin fee of £2.50.
We currently deliver to the following countries:
Belgium, Channel Islands, Eire, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Switizerland, United Kingdom.
